We have a no refund policy, but exchanges are welcome if the size isn't what you expected. Providing we have the size you need in stock, we will gladly exchange it, no questions asked. If your size isn't in stock, there's a chance that item may never be produced again, and therefore you will need to keep the item you purchased, and will not be refunded. However, we are willing to accommodate your needs, and will suggest other options to satisfy your experience. RSL is a growing brand, and our runs are limited. Thanks for understanding.